Frequently Asked Questions

Quick answers to some of our most common questions.  For more in-depth information you can visit our full help guides.

  1. How do I make a payment?

    Click the big green Make Payment button! If multiple payment methods are available, you will be able to choose among them, otherwise you will be redirected to our credit card processing site.  If you would like to pay your entire balance for all courses use the button at the top of your Dashboard (only Credit Card available for full balance).

  2. How do I make sure I am registered?

    If the right-hand column of your course or membership says you are registered, you are good-to-go.

  3. When is my seat in the class reserved?

    Your seat in a class will be reserved once your registration has a balance of zero (0) and any other registration restrictions have been met (ie. required memebership).

  4. How do I apply a promotion code?

    When you enter a promotion code for a course or package it will be logged as a payment in your payment history.

    If you do not complete payment and have a remaining balance on the course when the promotion code expires, that payment will be removed and your balance will be updated to reflect that.

  5. How do I pay with a payment plan?

    Upon selecting promissory note payment you will be prompted for the deposit to be paid by credit card.  You will also be provided with a link to the promissory note document that needs to be signed and delivered to our DCIE office.

    Upon processing the promissory note our office will update your account with the promissory note payment and your  balance will change to zero (0).

    You will need to make future payments on your promissory note in MyUM.