Alternative Methods of Problem Solving Certificate

In a vast array of settings, there are potential problems.  The implications can be far-reaching on many different levels. Some problems will elevate to the point of litigation. Over the past few decades, there has been a steady outgrowth of alternative methods available for solving problems in and out of the workplace. It is integral to understand how conflicts arise and how to manage the conflicts in the realm of alternate dispute resolution options.

Upon successful completion of the Alternative Methods of Problem Solving Certificate program, the participant will be able to demonstrate proficiency in:

  • Explaining how conflict situations arise in the workplace
  • Analyzing and diagnosing how to manage conflict 
  • Applying negotiation skills to manage conflict
  • Understanding the benefits of facilitation for conflict resolution in the workplace
  • Describing the function of mediating conflict

The Alternative Methods of Problem Solving Certificate program is 8 weeks in length. This program is offered fully online.

This program is offered through the Office of Professional Advancement.