Management and Supervision Certificate

This Certificate provides the participant with techniques to problem-solve and negotiation skills to manage conflict in the workplace. The participant will gain knowledge in the benefits of facilitation for conflict resolution and the ability to identify cultural differences that affect communication styles needed for effective management and supervision. Upon successful completion of the Management and Supervision Certificate program, the participant will be proficient in strategies for effective management and supervision.

Modules for Management and Supervision Certificate Program:

  • The Fundamentals of Effective Decision-Making
  • Decision-Making for the Manager and Achieving Effectiveness as a Conflict Manager
  • Approaches to Problems and Working towards Collaboration in the Workplace
  • The Three Channels of Communication and the Importance of Listening to Resolve Conflict 
  • The Fundamentals of Communication in a Diverse Workplace