Conflict Resolution Certificate

This Certificate provides the participant with the skills to analyze, diagnose, and resolve conflict. The participant will gain knowledge regarding the function and purpose of negotiation and strategies to develop communication skills to advance an effective and straightforward proposal. Additional skills gained will include the ability to evaluate and analyze solution options for a given problem and the use of collaborative resolution for meeting goals. Upon successful completion of the Negotiation and Conflict Resolution Certificate program, the participant will be proficient in negotiation as a means for conflict resolution.

Modules for Negotiation and Conflict Resolution Certificate Program:

  • The Nature of Conflict and How to Prevent It
  • Fundamentals of Negotiation
  • Communication Skills for Successful Negotiation
  • Identifying Individual Issue Resolution Style
  • Facilitating Collaborative Resolution