Participants pursuing a certification in Alternative Methods of Problem Solving will build skills and learn practical methods for handling various levels of conflict in differing settings, including the workplace setting. Participants will gain insight into resolving problems in the workplace through the introduction of basic interpersonal communication and management skills, such as rapport building, empathic listening, behavior modeling, reframing, problem solving, and decision-making.
Modules Alternative Methods of Problem Solving Certificate program:
- The Nature of Conflict and How to Prevent It
- Approaches to Problems and Working towards Collaboration in the Workplace
- The Three Channels of Communication and the Importance of Listening to Resolve Conflict
- Integrative Negotiation and Mediating Problems
- Decision-Making for the Manager and Achieving Effectiveness as a Conflict Manager