Problem Solving and Decision-Making Strategies Certificate

This Program also prepares the participant to implement tools such as cross-cultural communication and a structured approach to dealing with diversity issues that affect decision-making in the workplace. Upon successful completion of the Problem Solving and Decision-Making Strategies Certificate program, the participant will be proficient in the problem solving process, critical communication skill identification and utilization, issue resolution strategies, and identification of challenges that adversely affect the decision-making process.  

Modules for Problem Solving and Decision-Making Strategies:

  • The Fundamentals of Effective Decision-Making
  • The Fundamentals of Communication in a Diverse Workplace
  • Finding and Developing Individual Strengths
  • Identifying Individual Issue Resolution Style
  • Tools and Strategies for Effective Decision-Making